Zip Co
Zip Co Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zip Co has a 2.2 star rating from 92 reviews, with 31% saying they would likely recommend. Most consumers report dissatisfaction; rating distribution shows 67% unfavorable and 23% positive.
Key Takeaways for Future Customers
- Read Zip Co reviews to understand frequent account and payment problems before signing up.
- Expect medium pricing and pay-over-time convenience when using the service.
- Plan for potential delays resolving issues and pursue refunds proactively if needed.
Negative Feedback / Risk Areas
- Recurring Zip Co customer complaints cite poor customer service and long hold times.
- Many report billing errors, duplicate charges, and slow refunds as common issues.
- Account access problems, verification and phone number updates frequently block purchases or subscriptions.
Positive Feedback
Customers note the convenience of paying over time and occasional helpful representatives; reviewers value privacy, data security, and product variety.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zip Co has a 2.2 star rating from 92 reviews, with 31% saying they would likely recommend. Most consumers report dissatisfaction; rating distribution shows 67% unfavorable and 23% positive.
Key Takeaways for Future Customers
- Read Zip Co reviews to understand frequent account and payment problems before signing up.
- Expect medium pricing and pay-over-time convenience when using the service.
- Plan for potential delays resolving issues and pursue refunds proactively if needed.
Negative Feedback / Risk Areas
- Recurring Zip Co customer complaints cite poor customer service and long hold times.
- Many report billing errors, duplicate charges, and slow refunds as common issues.
- Account access problems, verification and phone number updates frequently block purchases or subscriptions.
Positive Feedback
Customers note the convenience of paying over time and occasional helpful representatives; reviewers value privacy, data security, and product variety.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Worcester, Massachusetts
Declined order
No one ever answered the phone. Poor customer service.
Charged my account but could get no resolution. Tried several times and the same thing: no answer.
- Can pay bi weekly
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a payment coming up for $64.00 i did not ppurchase nothing’s no since December
- - Phone call disconnected after about fifteen minutes with no resolution.
- - Needs quicker resolution and clearer info on a $64.17 upcoming payment.
No problem came on the phone after waiting about fifteen minutes the phone just went off this situation needs to be resolved more quickly needs better communication and more shorter holding time for customers I just had a quick question to ask about a up coming payment coming up that I dont know nothing about must me a mistake it says I have a payment if $64.17 coming up next week dont know what is that about
Preferred solution: Someone resolve that problem it had to be a mistake I can meet meet all my installment last one was February 14 th
User's recommendation: Holding time waiting fir someone to come on the phone needs to be better
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTotally impossible to get in touch with
Out of 10 I'll give it a one zip needs better customer service impossible to reach someone to answer your questions or to figure out a problem I had.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate number issue
- - Zip asked for a photo ID to update my number, and it failed.
- - Affirm, Klarna, and After Pay updated my number in minutes; Zip had payment buffering.
I changed my cellphone number and I called Zip customer service and they want a picture copy of your identification which it wouldnt go through for some reason. No other competitors gave me so much issues just to update my number ( Affirm, Klarna, and After Pay) These competitors updated within minutes. When I did have an account with them and about to accept Payment option, once you press button , it started to buffer and you are unable to make a payment , it takes you back to accepting payment.
User's recommendation: Go to Affirm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** non customer
- - Unauthorized app and $87.45 charge.
- - A supervisor must speak with me.
- - Refund for $87.45 ASAP.
Bad business
I didn't authorize the app nor authorize the charge for $87.45.
A supervisor needs to talk to me.
Because your reps cannot do anything but question me.
I know my rights as a consumer.
I'm requesting a refund for $87.45 ASAP.
Thank you.
- Take your money
Preferred solution: Full refund
User's recommendation: Beware of this company they are very rude
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed off
- - Staff were rude and unprofessional.
- - I called for a refund I did not authorize while Edica questioned me and I asked for a supervisor with no result.
They are rude and unprofessional
I called 3days straight for a refund that I didn't not authorize and Edica question me as if I was a criminal
I only requesting a refund.
And I asked to speak with a Supervisor and you know how that go Nothing!!!
Do not deal with this company until I get my money they stole from me!!!
New York, New York
Something is wrong with my adjustment
- - The adjustment took a while to process, not Zip Co's fault.
- - The representative was phenomenal, patient, understanding, and kind.
Sorry but it was no fault of Zip Co is just that my adjustment took a while to process and last but least the representative that took care fo me he was phenomenal patient understanding kind so again thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon’t have account don’t, stop sending me emails, I don’t owe you anything, l never order anything from you stop sending me email.
- - I have no account and I don't owe you.
- - I never ordered from you in April.
- - I ordered from SHEIN and paid, not from you.
- - Stop sending emails.
Zip is trying to take money from my account, l do not owe Zip, l didn’t buy or order anything from Zip. I already call l haven’t heard from them.
Stop sending me emails, I don't owe you anything. I don't have any account with you and don't want it.
I never ordered anything from you in April; I ordered from SHEIN and paid for my order, not from you.
Stop sending me emails; I don't owe you anything. I never ordered anything from you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestions regarding my extended payment date
- - Used the app to extend a one-month payment; extension accepted.
- - Extension set for Aug 1; bank charged and could affect credit; I recommend Zip.
I used the app as instructed to make a one-time one month once a month payment extension your loved one free one a month at a certain level and as long as it's done within 24 hours before the due date which I did do that I can apply with everything through the app it was accepted however I extended it to August 1st yet today I got a notification they tried to hit my bank for the payment so I'm not happy about that cuz I can go negatively against my credit rating so I'm hoping I can get this taken care of other than that I have not had any issues I recommend people using zip company
User's recommendation: I recommend this app it is good for those that are trying to get established credit on a low income or you know without any hefty fees it's very convenient and actually works
I been trying to get this for about 2 years now and it's always a problem
Never talk to anyone, and I been trying to do this for a while now I really need it to work for me thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUncompleted Order
- - Air conditioner purchase on Amazon via Zip; down payment was short.
- - The order was canceled but I'm still being charged, affecting my Zip account.
My name is Aleventres Bailey-Horton i have tried on numerous occasions to solve this issue, I tried to make a purchase on Amazon through Zip for a air conditioner, I didn't have enough on my checking account for the down payment to complete the order, the Order was canceled and im still getting charged for this item, and its making my Zip account go bad.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response at all
Zip 26.00 out of my account but never email my $100.00 Vurtial card.
How can I get reimbursed.
Can someone please call me to straighten out this issue.
856-313-**** Linda Moore
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot get into my account zip at all I do not want to be late and pay a feed
- - I want to know if I can pay off my account.
- - I cannot access my account due to an incorrect email and a wrong six-digit code after multiple attempts.
I would like to know if I can pay off my account like I said I cannot get into my account my email is wrong The six digitical number is wrong I tried 3 to 4 times please do you help me I would like to use my new card that I have thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
- - My account has been frauded through my credit union and I will get a new card.
- - I should be able to handle payments between Tuesday and Wednesday.
Someone's a frauded my account so I'm going to receive a new card so I should be able to take care of my payments between Tuesday and Wednesday even though I just put their live person but I still wanted to make notation in writing what has happened about my card my account has been frauded through my credit union Thank you for your understanding
I can’t log in
I cant log in it will not accept my e maile or code it says I have the wrong number and the wrong e mail help me log in and take the block off my present number I really do want the account
User's recommendation: Try them they are good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to verify my account
- - I paid two charges I wasn’t sure were mine.
- - Zip login is blocked and under review.
- - No one has called; I'm a long-time Zip user on a fixed income.
Same noone contacted me
I am 62 years old and live with my 70-year-old husband who would not know how to use Zip. I called back since I had not received a call or email and again was told it would be escalated, but because someone used it, I would not be able to use my account.
Again, no one has called me to try and fix this issue. I have had Zip for many years without a problem and love it on my fixed income.
- I can pay in payments
Preferred solution: back into my good standing account
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